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As the office manager of a burgeoning surgeon’s office, I was given the daunting task of finding a medical charting system that would work for us. With four office assistants, two nurses, a nurse practitioner and two surgeons, we needed something that would be user friendly, efficient, practical and affordable. Because we have an up and coming practice, cost is a critical factor for us. I searched the options out there and was very impressed with the Medisoft Clinical option I saw through Computerized Business Systems’ Web site, Medisoft Clinical Emr Software. Medisoft Clinical is so affordable and the company offered training for our entire staff, and continues its service by providing us with ongoing support. We use the system to fill all of our needs, from complete practice management to electronic medical record maintenance. A sharing demographic feature keeps us from entering duplicate information in the system, which saves us time and allows us to stay focused. Our nurses get automatic updates when patients are ready to be seen in exam rooms, which saves everybody time and headaches. I have also been impressed with the electronic superbill that we have been able to create, which is pre-populated with ICD-9 and CPT-4 codes according to a provider’s SOAP notes.

Since we introduced Medisoft Clinical to our practice, and started using Computerized Business Systems’ as our vendor, there has been a noticeable increase in staff efficiency and productivity. In fact, there also has been a noticeable increase in patient satisfaction. As a means of justifying the service we implemented, prior to introducing this software, we took a patient satisfaction survey and found that there were many things we could do—some very small things—that would improve our patients’ overall satisfaction with our practice. The waiting time was a major factor that turned off our patients. Since we incorporated the new software, our patients have not only remarked that they are happy with less wait time, but the surveys show that we increased overall patient satisfaction by 15 percentage points in the first quarter. This software also has allowed us to spend less money on overtime, because the files are properly maintained the first time around, and there is no need for filing volumes of patient records in a backroom. It’s all stored electronically, which saves us both time and money. It has also cut down on delays in scheduling procedures, which has improved our patient satisfaction. Since we implemented this software, we have seen an increase in our patient load by 20 percent. We couldn’t have anticipated such great results. We owe them to a great product and a fabulous vendor.